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Troubleshoot common problems

Start by checking the current workspace, connectivity, and visible status message. Those three details explain most missing-record and delayed-save reports.

I cannot find a record​

  1. Check the workspace name in the header.
  2. Switch between the organization and My Apiaries if necessary.
  3. Clear list filters and search terms.
  4. Check whether the apiary or hive is inactive.
  5. Review History before recreating the record.

A feature or tab is missing​

Some areas are controlled by workspace features or plan access. Ask a workspace owner about organization access. System-level configuration is handled by HiveAware support or the platform operator.

A save is pending​

Check the pending-sync indicator. If you are offline, keep the browser data intact and reconnect later. If a cooldown is shown, wait until it expires instead of resubmitting.

See Offline use and sync for the safe recovery sequence.

A photo or document will not upload​

  • Confirm the file type is supported by the form.
  • Use a smaller file if the displayed upload limit is exceeded.
  • Keep the page open until the upload confirms success.
  • Retry once on a stable connection.

A map location is wrong​

Edit the source apiary, hive, trap, or neighboring-yard record. Confirm the address search result or pin before saving, then reopen Maps.

A QR label does not scan​

  • Clean the camera and label surface.
  • Improve lighting and hold the device steady.
  • Confirm the entire code is visible.
  • Print a larger replacement if the code is damaged.
  • Search for the hive by name or public ID as a fallback.

Sign-in no longer works​

Use the password-reset flow if the password is unknown. If the session was intentionally invalidated, sign in again and confirm the correct workspace loads before pending work synchronizes.

Contact support​

Email support@hiveaware.com with:

  • The action you attempted
  • The workspace and record type, without secrets
  • The visible error message
  • Whether you were online or offline
  • The browser and device type

Never send a password, access token, authorization header, private key, or full environment file.